Re: Tokkotai Project's Presentation
~~~Delivered personally by the minions~~~
~~~Delivered personally by the minions~~~
Tokkotai Project's Presentation
~~~Delivered personally by the minions~~~
Re: Tokkotai Project's Presentation
"Evirobie"
They came up with a lame excuse. Mechanic damage by sharp object... but I only wear the watch in office environment. Somemore at 2 spots near the engravings. If only one spot I will accept but 2 spots.
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They do not agree to replace your caseback?
Re: Tokkotai Project's Presentation
"TheChef"
[quote="Evirobie"]They came up with a lame excuse. Mechanic damage by sharp object... but I only wear the watch in office environment. Somemore at 2 spots near the engravings. If only one spot I will accept but 2 spots.
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They do not agree to replace your caseback?[/quote]
"Hi Hong Jia,
We get the watch and checked it.
It is not corrosion, but mechanical issue. It looks like a pointed damage, that could be caused by sand or dust particle."
They avoid replying to my reply.
"Hi Kzegarek,
It appear on two spots on the case back, could it be due to poor finishing on the case back?
For this case, is there anything that could be done?"
And after 3 chase for a reply, they reply with this
"Hi Hong Ja,
I answered your mail long time ago already - have you recived my mail ?
We can not reproduce your caseback, it is not possible for one piece only.
I will ship your piece back."
Screw up customer service and darn bloody RUDE!
Re: Tokkotai Project's Presentation
"Evirobie"
[quote="TheChef"]
They do not agree to replace your caseback?
"Hi Hong Jia,
We get the watch and checked it.
It is not corrosion, but mechanical issue. It looks like a pointed damage, that could be caused by sand or dust particle."
They avoid replying to my reply.
"Hi Kzegarek,
It appear on two spots on the case back, could it be due to poor finishing on the case back?
For this case, is there anything that could be done?"
And after 3 chase for a reply, they reply with this
"Hi Hong Ja,
I answered your mail long time ago already - have you recived my mail ?
We can not reproduce your caseback, it is not possible for one piece only.
I will ship your piece back."
Screw up customer service and darn bloody RUDE![/quote]
:oops:
Re: Tokkotai Project's Presentation
Re: Tokkotai Project's Presentation
"DAGUE"
This is not the news that I had... I'll see with them if I can help.
I can forward you my email trail and you can judge for yourself. Thanks.
Re: Tokkotai Project's Presentation
If anyone wants to support this brand go ahead at one's own risk.
Re: Tokkotai Project's Presentation
"Cosmograph"
Don't bother with this CRAP brand. Buy at own risk, I have been told that the crown will break again for my case as this is a Chinese made one and the chance for it to occur is very high. Add that to the attitude and non existence of service to the brand, better to use as a paper weight which is what I have done with mine.
If anyone wants to support this brand go ahead at one's own risk.
Instead of using it as paperweight, can the crown be replaced at local watch repair shops?
Re: Tokkotai Project's Presentation
"TheChef"
[quote="Cosmograph"]Don't bother with this CRAP brand. Buy at own risk, I have been told that the crown will break again for my case as this is a Chinese made one and the chance for it to occur is very high. Add that to the attitude and non existence of service to the brand, better to use as a paper weight which is what I have done with mine.
If anyone wants to support this brand go ahead at one's own risk.
Instead of using it as paperweight, can the crown be replaced at local watch repair shops?[/quote]
Well, need to get the crown and checked with ah goh about it, the spring is "glued" to the crown so a matter of time as to when it will break. The watch works but now I know what it means because most crowns have a stem vs a spring which explains why when we push in the crown after adjustment, you don't get a solid feeling and it may "miss" that click. So, a simple way around would be buy hundreds of new crown part specific for this watch or hope it never comes off or change it which will now be what I am hoping to do. Of course, an over priced paper weight is also a decent choice. :lol: :lol: :lol:
Re: Tokkotai Project's Presentation
Re: Tokkotai Project's Presentation
Re: Tokkotai Project's Presentation
"rojakman"
I am abt to order the CWS Sokol 1000. After reading all the -ve feedback on gerlach watches, I am undecided to proceed with my order now.
They are not going forward with Gerlach from what I know. If you want to buy Polish sh*t, do it at own risk. That is all I can say. :lol: :lol:
Re: Tokkotai Project's Presentation
"Cosmograph"
[quote="rojakman"]I am abt to order the CWS Sokol 1000. After reading all the -ve feedback on gerlach watches, I am undecided to proceed with my order now.
They are not going forward with Gerlach from what I know. If you want to buy Polish sh*t, do it at own risk. That is all I can say. :lol: :lol:[/quote]
Yup bro. I decided to take the safer route. Save the money to get my grail faster. :lol:
Re: Tokkotai Project's Presentation
"Cosmograph"
[quote="rojakman"]I am abt to order the CWS Sokol 1000. After reading all the -ve feedback on gerlach watches, I am undecided to proceed with my order now.
They are not going forward with Gerlach from what I know. If you want to buy Polish sh*t, do it at own risk. That is all I can say. :lol: :lol:[/quote]wow, that's some harsh comments. Really that bad?
Re: Tokkotai Project's Presentation
wow, that's some harsh comments. Really that bad?[/quote]"telepgm"
[quote="Cosmograph"]
They are not going forward with Gerlach from what I know. If you want to buy Polish sh*t, do it at own risk. That is all I can say. :lol: :lol:
Really bad is an under statement. Plus super uber shitty non existence customer service.
Re: Tokkotai Project's Presentation
"Evirobie"
[quote="telepgm"]wow, that's some harsh comments. Really that bad?
Really bad is an under statement. Plus super uber shitty non existence customer service.[/quote]sometimes it's the matter of speech. Eastern European aren't as service oriented compared to more service oriented nations like SG or TH. Perhaps, in their own rights, they have already given your best? I hope it's all a misunderstanding. The most important thing is that you get the service recovery you wanted?