Seiko Club Singapore Museum

Warranty mismatch

gasmancc
Warranty mismatch
Hi need all your expert advise on my small dilemma..



I just bought a seiko SNZH59J1 from King Wah and I'm really satisfied with my hoot. But the problem now is the warranty card states a different model number! It's not that I didn't check before leaving, I even asked the owner (Andy) why the number is different and he just said not to worry 'coz it's just the casing serial number. Since I'm a total noob at watches i just happily accepted his explanation. :cry:



So should I go back to King Wah and demand the correct warranty card? or will Thong Sia accept this if the time comes I need to send the watch back? Any members here experienced the same thing?



Thanks :)
CoolieND
Re: Warranty mismatch
I've never had the warranty carry the model number, only the case number and the serial number (both of which are on the case-back). In this case, it should read something like 7S36-XXXX.
gasmancc
Re: Warranty mismatch
Hi CoolieND,



Ok I'll disregard the model number, but still watch itself is a 7S36 then card says 7S26-XXXX
Yeoman
Re: Warranty mismatch

"gasmancc"

Hi CoolieND,



Ok I'll disregard the model number, but still watch itself is a 7S36 then card says 7S26-XXXX


Let's see a picture of the watch and warranty card.
gasmancc
Re: Warranty mismatch
Ok will post a pic tonight coz left at home..cheers!
Yeoman
Re: Warranty mismatch

"gasmancc"

Hi need all your expert advise on my small dilemma..



I just bought a seiko SNZH59J1 from King Wah and I'm really satisfied with my hoot. But the problem now is the warranty card states a different model number! It's not that I didn't check before leaving, I even asked the owner (Andy) why the number is different and he just said not to worry 'coz it's just the casing serial number. Since I'm a total noob at watches i just happily accepted his explanation. :cry:



So should I go back to King Wah and demand the correct warranty card? or will Thong Sia accept this if the time comes I need to send the watch back? Any members here experienced the same thing?



Thanks :)


How do you know the watch you bought is "J" version? If I'm not wrong, Thong Sia does not carry "J" version. Theirs is "K" version.
oOsiMm
Re: Warranty mismatch
If the warranty is filled in and dont tally with the informations of the watch(caseback serial number,model number) then means wrong riao and shouldnt have happen....IMO a misunderstanding of question asked hence the explanation...



best is show your card and caseback pics...
gasmancc
Re: Warranty mismatch

"Yeoman"




How do you know the watch you bought is "J" version? If I'm not wrong, Thong Sia does not carry "J" version. Theirs is "K" version.


@yeoman - dial has markings 'made in Japan' and also on the caseback..I asked the owner he confirm got from thong Sia



@oOsiMm - just find it strange he didnt double check even after I ask why there's some discrepancy with the card..but i'm sure this just a small misunderstanding as I know king wah is quite a reputable seller :) will post some pics later..
MeePokMan
Re: Warranty mismatch
last time, i bought an orient watch from KW, warranty is filled in and tally with the informations of the watch...



BUT...i wasn't aware the warranty card is from ARMANI I!!! :lol: :lol: :lol: :lol:



My buyer (ah goh) also didn't know until Mr Yeoman spotted it and we had a good laugh at K2.. :lol: :lol: :lol: :lol:
Yeoman
Re: Warranty mismatch

"MeePokMan"

last time, i bought an orient watch from KW, warranty is filled in and tally with the informations of the watch...



BUT...i wasn't aware the warranty card is from ARMANI I!!! :lol: :lol: :lol: :lol:



My buyer (ah goh) also didn't know until Mr Yeoman spotted it and we had a good laugh at K2.. :lol: :lol: :lol: :lol:


Your planet Orient :lol: . Don't know who Goh sold it to eventually.



MeePokMan
Re: Warranty mismatch

"Yeoman"

[quote="MeePokMan"]last time, i bought an orient watch from KW, warranty is filled in and tally with the informations of the watch...



BUT...i wasn't aware the warranty card is from ARMANI I!!! :lol: :lol: :lol: :lol:



My buyer (ah goh) also didn't know until Mr Yeoman spotted it and we had a good laugh at K2.. :lol: :lol: :lol: :lol:


Your planet Orient :lol: . Don't know who Goh sold it to eventually.



[/quote]

GPGT some more!! so embarrassing :oops:







:lol:
gasmancc
Re: Warranty mismatch

"MeePokMan"

last time, i bought an orient watch from KW, warranty is filled in and tally with the informations of the watch...



BUT...i wasn't aware the warranty card is from ARMANI I!!! :lol: :lol: :lol: :lol:



My buyer (ah goh) also didn't know until Mr Yeoman spotted it and we had a good laugh at K2.. :lol: :lol: :lol: :lol:



:shock: :lol: :lol: so quite common mistake by KW..Hmm maybe coz he only 1 man manage the shop
gasmancc
Re: Warranty mismatch
Here's the pictures (sorry for the poor image quality :mrgreen: ):



















Watch: 7S36-04N0

Certificate: 7S26-0480
Yeoman
Re: Warranty mismatch

"gasmancc"

Here's the pictures (sorry for the poor image quality :mrgreen: ):



















Watch: 7S36-04N0

Certificate: 7S26-0480


I still think that your "J" version with Arab day display is a parallel import set. Not Thong Sia's goods.
gasmancc
Re: Warranty mismatch

"Yeoman"




I still think that your "J" version with Arab day display is a parallel import set. Not Thong Sia's goods.


maybe that's the reason why I was given a "wrong" certificate? Because no local warranty to begin with? :?:
big-e-294
Re: Warranty mismatch

"gasmancc"

Here's the pictures (sorry for the poor image quality :mrgreen: ):



















Watch: 7S36-04N0

Certificate: 7S26-0480


does the serial number on the watch match the serial number on the card?
gasmancc
Re: Warranty mismatch

"big-e-294"




does the serial number on the watch match the serial number on the card?


Nope different also...looks like I must go back KW and ask for correct certificate
phantom150
Re: Warranty mismatch
OT a bit.



i went KW today as well. no more casio,fortis, seagull. not A SINGLE G SHOCK, FORTIS OR SEAGULL



orient and citizen was moved to side showcase.



CENTRE showcase was rather empty as well.....



seiko seems not very replenished.



andy says fortis and casio all bought up by dealers??? seagull coming new range....
gasmancc
Re: Warranty mismatch
Yah not a lot of stocks...is he shifting or something?
gasmancc
Re: Warranty mismatch
ok just to update, warranty card replaced already after 1 week wait so all is good :D



but now the problem is different, had a short chat with Andy and looks like he is closing shop...KW only open up to end of the year..he said need to attend to some family matter...that explains why no more replenishing of stocks :(



let's hope KW will continue business some time in the future...